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FAQs

Pay & Ranking

When is pay?

To ensure that everyone is able to get pay, pay times are six times a day everyday at 2 am/pm, 6 am/pm and 10 am/pm GMT. To convert the pay times to your local timezone, you can use a 3rd party website such as timeanddate.com or timezoneconverter.com.

How much is pay?

Pay varies from 1-3c and is paid 6 times daily. In addition, if you have alternative accounts in base with a total of 3+ hours Online Time, you can collect +1c more pay during the pay line.

What is GMT? What time is GMT for me?

SS runs by Greenwich Mean Time (GMT). This means that all of our pay times and events are announced in GMT times. To convert the pay times to your local timezone, you can use 3rd party website such as timeanddate.com or timezoneconverter.com. Just Googling “GMT in [your country]” is likely to also give you the converted time.

How do I create a MyPay account?

To know how to create a MyPay account, click here.

What is payban? Why did I get paybanned?

Payban is a policy wherein you are not allowed to leave base after collecting pay for 30 minutes starting from the end of pay. Leaving during this period will place you on the payban sheet and you will not be allowed to claim pay for the next 24 hours

Why can’t I get pay?

It might be because you have not met online time requirements. You may check out the Pay Policy to see how many minutes of online time you need. You might also have been paybanned, which means you can’t take pay for the next 24 hours. You can look to see if you’ve been paybanned under #paybanned-members on the SS discord server.

Why can’t I rank up to the next division? I am a Scouter+ and have already worked for more than an hour in the last rank of my division.

If you are in the Scouter division, make sure to have 3 scouting logs and a Scouting Program Instructor. If you are in the Trainer division, make sure to complete 3 trainings & 2 scouting logs. If you are High Rank and above, make sure you have already met requirements by training at least 1 recruit, and promoting enough, depending on your division. You may check out the Promotion Policy to see the requirements you need for each division in order to be promoted into a new division. If you have already met it, head to the help desk and ask a higher rank to observe you.

What is the Foundation?

Foundation are the in charge members of the Secret Service. Its the highest division in the agency consisting of Co Founders, Founders and the Founding Fathers. They first handed manage the entire operation.

Logging & Boards

What is the link to boards?

To get to our SS boards click here.

What rank do I need to be to have a boards account?

Since boards is used for logging scouting, promotions, trainings, discipline etc., the earliest you can have an account is once you reach Scouter division. This is when you will start logging scouting activities, so an account is needed.

How do I create a boards account?

Once you’ve joined the Scouter Division (or higher), visit here. In the top right corner press “Join Us”. Enter your information (for the “Your Name:”, make sure to enter your habbo username). Fill out the rest of the fields, and once submitted, request a @Badge Admin on discord under #loggingsite-request channel to accept the account.

How do I log a promotion/training?

Above News and under the Habbo Secret Service banner, there is a navigation bar with blue and white colored links that say the log type. Press on the respective link to get to the all the recently added logs. Scroll down until you see the Quick Reply, then enter the corresponding details required and hit submit. The log will then show up in the list!

My name on boards does not match my Habbo username, how do I change it?

Always make sure the boards name matches the habbo username. First go to Profile, and under the Summary tab press Edit Profile. Navigate to the Personal tab, and the first field should be display name. Change this to your habbo username, then press Save Personal Settings.

How do I search for logs by Promoter/Trainer?

To search for logs by the log creator, first go on the respective log list. Under Add Log in the top right corner, it should say “Search…”. Instead of entering the information in the search bar, press on the magnifying glass to the right of the search bar. Pressing this will show a list of filters you can add in the search, one being Post Created by. Press this one, then enter the username of the log creator, and press Done.

Base Etiquette

When can I stop wearing the uniform?

You are permitted to wear your own clothing when you reach the Scouter division. Security+ can also optionally change the color of the uniform. On NRW [No Rules Weekend] you can wear your own clothing, as long as it is appropriate and follows the Code of Conduct.

Am I allowed to use capital letters in base?

You may use capital letters in base, as long as it is not overused/spammed.

When can I start to use color chat?

Color chat is restricted to Room Control (black chat only), Senior Staff, use during training or tour, or No Rules Weekend.

Alternatively, color chat rights may be bought from a Financial Team member.

When can I write things at the end of my motto?

You’re allowed to write things at the end of your motto when you reach the Security division.

What do I do when I have an issue with another SS member?

Speak to any SS Advisor, who are responsible for handling in-base conflict within the Secret Service. Furthermore they help and support those members handling difficult situations, and resolve issues pertaining to arguments, bullying, etc. You may ask the help desk for assistance.
You can also submit here.

Procedure & Units

What are EUs/ADs and ATs?

EUs (Exclusive Units), ADs (Administrative Departments), and ATs (Administrative Teams) are teams that help run SS behind the scenes. More information on the EUs/ADs can be found under the “Units” section at the top of the page.

How can I join them?

Job openings for any and all teams will be announced on the SS discord server, announced in base and the link to each unit’s application can be found on their own unit page on this website, if the applications are open!

Who is in charge of the units?

You may search the names of the people who lead special units on this website by clicking on Units in the menu.

What is an LOA? How do I apply for one?

LOA is a Leave of Absence, meaning that you need to take time away from Habbo for various reasons. You can apply for a LOA if you are Security+., you can get to know our LOA policy and apply for a LOA here.

How long do I have to wait between requesting LOAs?

You must wait at least 1 month (30 days) between your last ended LOA and requesting a new one.

I lost my badges, how do I get them back?

If you lost your badges, you can request to be reinstated by filling out the form here. It may take a few days to hear something back, so do be patient. You can also check for your Habbo username/results here. (‘Awaiting Reinstatement’ in orange means accepted, and red means denied).

What is Discord and when do I join the SS server?

Discord is an instant messaging and digital distribution platform wherein users can communicate through servers and private chat. You can access the SS server once you reach the Security division. To join discord, click here.

Survey Additions

Pay & Ranking

How do I buy ranks or donate?

Ranks can be bought from any Financial member of SS (identified by their badge owned by SS-Director). One can be found in base or requested through the dedicated Discord channel. Donations are to be given to these same members. A great option for donations can be found on our sponsorship page.

Base Etiquette

What is NRW?

NRW (or No Rules Weekend) is a weekly occasion that covers Friday to Sunday that negates certain rules for the sake of fun and being more casual. This includes wearing the SS uniform, using color chat (except for red), and dancing in base. All other policies (including those pertaining to other clothing worn) are still in effect.

How do I report someone for breaking rules?

Most offenses found in base are to be reported to any HR+ or senior staff available. These might include uniform violations, dancing, wrongful promotions, and most trolling behavior. For repeat or more serious offenses, or if personnel are occupied, the inv Report Form found on the Internal Investigation Unit’s page should be used.

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